BOOKING RULES
1. CANCELLATION POLICY
1.1 Standard Cancellation Policy (Applies to any stays under 28 nights)
Strict Policy:
(a) Full Refund: Guests are eligible for a full refund if they cancel within 48 hours of booking and at least 14 days before check-in.
(b) 50% Refund: If guests cancel 14 or more days before check-in but not within 48 hours of booking, they will receive a 50% refund for all nights.
(c) 50% Refund for Partial Cancellation: If guests cancel between 7 and 14 days before check-in, they will receive a 50% refund for all nights.
(d) No Refund: If guests cancel less than 7 days before check-in, no refund will be issued, and they will be charged for the entire stay.
1.2 Long-Term Cancellation Policy (Applies to stays of 28 days or longer)
Strict Long-Term Policy:
(a) Full Refund: Guests are eligible for a full refund if they cancel within 48 hours of booking and at least 28 days before check-in.
(b) No Refund: If a guest cancels after 48 hours of booking and less than 28 days before check-in, they will be charged for the entire stay, including nights already spent and the next 30 nights of the reservation.
(c) Remaining Nights: If fewer than 30 days remain on the reservation when the guest cancels, they will be charged 100% for all of those remaining nights.
(d) Pet and Security deposit: We charge a deposit that is equivalent to 50% of the monthly rate.
1.3 Additional Terms
(a) Processing Refunds: Refunds will be processed within 10 business days.
(b) Early Check-Outs: No refunds will be provided for early check-outs once the stay has commenced.
(c) Extenuating Circumstances: In cases of extenuating circumstances, Artin Properties may offer refunds at its discretion, in line with its policy on such matters.
1.4 Extenuating Circumstances Policy
(a) Eligibility: Guests may be eligible for a refund due to unforeseeable events outside their control, such as natural disasters, government travel restrictions, and serious illness.
(b) Proof: Guests must provide valid documentation to support their claims for extenuating circumstances.
1.5 Modifications
(a) Reservation Changes: Any changes to the reservation dates will be subject to the cancellation policy applicable at the time the change is requested.
1.6 Policy Enforcement
Strict Adherence: Artin Properties strictly enforces its cancellation policy to ensure fairness and consistency for all guests and hosts.
2. HALF NOW HALF LATER CANCELLATION POLICY
Half Now Half Later has different terms than normal Artin bookings. You book dates and pay half now, and the second half is paid automatically from the same payment method 1 day before the check-in date. This first half is nonrefundable (cash nor credits) in any situation, except for the 48-Hour Risk-Free Cancellation before 14 days of check-in day. Please get trip insurance from a provider for any desired cancellation coverage. The booked dates cannot be moved, nor can payment be applied to other dates or properties from the original booking. If the second half payment fails, you'll be notified of the cancelled booking, and the first half is nonrefundable. You have a grace period to contact the Concierge to rebook the same dates, applying for your first payment at no penalty for 48 hours from the cancelled trip.
3. MONTHLY PAYMENT CANCELLATION POLICY
Monthly Payment Cancellation Policy applies to any stays over one month. At booking, we collect the pro-rated first-month rent, security and pet deposit, cleaning fee, and applicable taxes. Beginning on the 1st of the following month, full-month rent (plus taxes) is automatically charged on the 1st of each month for the remainder of the stay.
(a) Guests are eligible for a full refund of all amounts paid if they cancel within 48 hours of booking and at least 14 days before check-in.
(b) 50% Refund: If guests cancel 14 or more days before check-in but not within 48 hours of booking, they will receive a 50% refund of the pro-rated first-month rent and a 100% refund of the deposit, cleaning fee, and taxes.
(c) 50% Refund for Partial Cancellation: If guests cancel between 7 and 14 days before check-in, they will receive a 50% refund of the pro-rated first-month rent and a 100% refund of the deposit, cleaning fee, and taxes.
(d) No Refund: If guests cancel less than 7 days before check-in, no refund of the pro-rated first-month rent will be issued; the pet and security deposit, cleaning fee, and taxes will be refunded in full.
After check-in, the first-month rent is non-refundable. Guests may end the booking for any future month by giving at least 14 days' written notice before the next monthly billing date (the 1st of the month); any rent already charged for future months will be refunded in full.
4. PETS
4.1 Pet Policy
Most Artin Properties are pet-friendly, and we are happy to welcome your furry companions during your stay. Each booking allows for one pet under 50 lbs or two pets under 25 lbs each, with a $100 fee per pet applicable at all locations. The pet fee covers cleaning costs only and does not include damages.
4.2 Pet Rules
To ensure a pleasant experience for all guests, pets must be kept on a leash outdoors, and pet waste should always be cleaned up. Pets are strictly prohibited from being on beds, furniture, or spa facilities, and must be crated if left unattended. Pet owners are responsible for any damages caused by their pets.
4.3 Service Animals
We also accommodate service animals as defined by the BC Guide Dog and Service Dog Act which must be declared before your stay. Misrepresenting a pet as a service animal is unlawful and may result in consequences. Failure to declare pets or pay the applicable pet fees will result in immediate reservation cancellation without a refund.
5. DISCOUNTS AND PROMOTIONS
By using a discount code, you agree to comply with the stated guidelines, including any restrictions on eligible properties, stay dates, and minimum booking requirements. Discounts and promotions are valid only during the checkout process within the Artin ecosystem and cannot be applied to previous stays, existing reservations, or trips that have been cancelled and re-booked for the same dates. They cannot be combined with other discounted rates and are not redeemable for credits or cash. Each promotion or discount code is limited to a single use unless explicitly stated otherwise. Additionally, separate promotions—such as promo codes, or multiple promo codes—cannot be combined or stacked. Guests are encouraged to select the best option for their trip.
6. MAXIMUM OCCUPANCY
Our properties follow a strict maximum occupancy rule. Please make sure that the total number of guests accompanying you (including both children and adults) does not exceed the maximum occupancy indicated in the property page to avoid cancellation of your stay and additional fees. We reserve the right to cancel your stay and/or charge a daily penalty for each guest over the maximum.
7. EVENTS
Artin has strict "no party" "no event" policies to maintain a peaceful atmosphere for guests and respect neighbouring residents unless previously communicated and paid for via our Concierge Team. By booking, you agree any events or professional projects must be confirmed with Concierge first. By booking an event, you understand we require a deposit, event rates, and a contract. We reserve the right to cancel your stay immediately and charge a daily penalty for any unapproved events. To get rolling, you may email [email protected]
8. MINIMUM STAY
While most Artin homes have a standard 3-night minimum stay, some may have different nightly requirements based on permitting agreements or other factors. In some cases, exceptions for 1- or 2-night bookings are available when filling gaps between existing reservations, which can be easily managed through the website.
9. LOST AND FOUND
Artin is not liable for any personal items left behind or lost during your stay. If you realize you've forgotten something after checkout, please contact Concierge as soon as possible at [email protected] While we will make every effort to assist in locating and returning your belongings, we cannot guarantee their recovery. Any items found by our team will be kept for a maximum of 30 days before being disposed of. Please note that guests are responsible for covering a minimum of $50 runner's fee on top of any shipping costs if an item needs to be mailed back.
10. WEATHER OR ILLNESS CANCELLATIONS
Artin is not responsible for weather conditions, personal emergencies, or any circumstances causing schedule changes. If bad weather, illness, or other trip circumstances occur and you need to cancel, guests who get travel insurance through a Travel insurance provider or similar (which offer packages that cover illness, weather, or schedule changes) can file a claim.
11. SECURITY AND SAFETY
11.1 Security Cameras
For security reasons, there may be ring cameras on the exterior of the front door and cameras facing the driveway at each Artin property.
11.2 Safety Features
Tenants are informed and fully acknowledge that the vacation property is equipped with essential safety features designed for the safe operation, use, and enjoyment of the premises, including any associated amenities such as pools. Key safety features include door alarms on or adjacent to critical access points, such as sliding glass doors leading to outdoor areas, and gates placed for additional safety. These safety features, including the alarms and gates, are in place to protect tenants and their guests. You agree not to disengage, interfere with, manipulate, destroy, impair, or otherwise impede the proper function and use of these safety features. If you disengage, interfere with, manipulate, destroy, impair, or otherwise impede the proper function and use of these safety features, we reserve the right to cancel your stay immediately and charge a penalty for the same.
11.3 Age Requirements
Age 21 is the minimum age to book most Artin properties. Be sure to read the listing's "Before You Book" section for any special requirements.
12. Refundable Deposits
12.1. In order to recieve your Refundable Damage/Pet Deposit after a successfull checkout please contact [email protected]. Please mention the address of the property and your name in order for us to initiate the refund.
12.1.2 Damage/Pet Deposits will be refunded within 15 business days to the payment used for your stay.
13. DAMAGE AND DISCLAIMERS
If anything is damaged when you arrive, you agree to let Concierge know via email at [email protected] on the day of your arrival. You are responsible for any damage to the home, furniture, or equipment during your stay. You operate the gym equipment, pools, hot tubs, saunas, and all amenities at your own risk. You are solely responsible for the well-being of you and your party during your stay, including supervising children on the property and while swimming. You agree all activities are at your own risk, and you are solely responsible for staying away from cliff edges, swimming safely, and following local laws.
14. LAW ENFORCEMENT
You agree that should your behaviour result in police, fire, or security personnel arriving to the Artin home, we reserve the right to immediately remove you and all guests under your reservation from the Artin home and you agree to vacate immediately. Further, no credits or refund will be provided to you, and we reserve the right to charge a penalty as a result.
15. YOUR RESPONSIBILITIES DURING YOUR STAY
You are responsible for any damage to the home, furniture, or equipment during your stay. You operate the gym equipment, pools, hot tubs, saunas, and all amenities at your own risk. You are solely responsible for the well-being of you and your party during your stay, including supervising children on the property and while swimming. You agree all activities are at your own risk, and you are solely responsible for staying away from cliff edges, swimming safely, and following local laws.
