GOOD NEIGHBOUR POLICY

We value and respect our neighbour and we expect you to do the same. Artin absolutely requires that you treat our neighbour and our neighbourhood as if it were your own. Therefore, in addition to all of the other terms and conditions found on our website, when you book an Artin Property, you agree that:

1. PETS

Most Artin properties are pet-friendly and we welcome our guests' furry friends on their stays with them. However, we do have some rules and a pet fee to preserve our homes' delicate luxury furniture and linens. To adhere to the "Good neighbour Policy," please remember to keep them on a leash to keep them and the neighbours safe when outdoors, and don't forget to clean up their waste. Pets are strictly prohibited in beds, indoor or outdoor furniture, or spa facilities.

2. NOISE

We encourage you to enjoy the homes, but we expect that you will keep outside noise to a reasonable level (no outside music/yelling). That means that your enjoyment of the home will not interfere with the quiet use and enjoyment of our neighbours' enjoyment of their homes. Should we receive a complaint from a neighbour about the noise we will immediately contact you by phone or email to address the concern. You agree to respond to the complaint and rectify the issue immediately. Should you fail to respond, we reserve the right to reduce the volume of music being played on any installed smart speakers provided by the property, where applicable. This applies only to company-provided equipment and is done solely to ensure compliance with local noise bylaws and our Good Neighbour Policy. We will notify you of any action taken. In the unlikely event there is a second complaint during your stay, any such complaint(s) will be addressed as noted in the Enforcement section below.

3. PARKING

There is no on-street parking. Parking is limited to designated parking areas only. Some of our homes have shared driveways. Access to those shared driveways must be maintained at all times to allow neighbours to enjoy their homes. Some of our homes are in areas susceptible to heavy snows. We reserve the right to modify this policy to respond to community needs in a snow emergency, including for plowing. Should we receive a parking complaint, we will contact you through the email and cellphone provided to address the concern. You agree to respond to the complaint and rectify the issue immediately. In the unlikely event there is a second complaint during your stay any such complaint(s) will be addressed as noted in the Enforcement section below.

4. TRASH

Trash must be stored in the containers provided. It may not be left curbside under any circumstances. If you require assistance removing trash for some reason let us know by emailing [email protected], and we will try to assist you. For many of our homes, bears are a community concern. For those homes, bear-proof containers are provided and it is an absolute requirement for everyone's safety (including the bears) that all trash be placed in the bear-proof containers. Bears and other critters can also make a real mess of food and trash left on picnic tables, on decks, or near hot tubs. We expect our guests to be good neighbours and to clean up all outdoor areas after use. Trust us when we tell you that you do not want a visit from "Yogi and Boo Boo" in real life (or their equally rowdy raccoon friends). Should we receive a trash-related complaint we will contact you by phone or email to address the concern. You agree to respond to the complaint and rectify the issue immediately. In the unlikely event there is a second complaint during your stay, any such complaint(s) will be addressed as noted in the Enforcement section below.

5. FIRE

Wildfires have become all too commonplace in many of our mountain and coastal communities. Artin fully supports our local and provincial fire authorities in working to prevent forest fires. We carefully maintain our homes inside and outside to all provincial and local fire prevention recommendations and we expect our guests to do the same. Outdoor fires are absolutely prohibited at Artin homes other than in the gas fire features provided. We also expect you to obey all other local laws regarding fires and fireworks and to cooperate fully with local fire and police in the event of a fire-related emergency. Please do not place any flammable objects in or near our gas fire features. Instructions for use (and fire extinguishers) are provided for each gas fire feature. Please understand that for everyone's safety and well-being, this is a zero-tolerance policy the violation of which will result in the termination of your stay and in you being permanently restricted from the Artin platform.

6. ENFORCEMENT

Artin takes great care to be a good neighbour in all respects and we take the above good neighbour policies very seriously. We recognize that sometimes guests are enjoying themselves and they inadvertently violate a policy like noise, parking or trash. That is why our first step is to reach out to you directly by phone, or email to address community concerns. We are confident that community concerns will generally be resolved in this way. However, should there be additional complaints, we will regrettably have no choice other than to enforce our good neighbour policies as follows:

(a) In the event of a second complaint we will charge/fine you the equivalent of one night's stay; and
(b) in the event of a third complaint, (i) you and your guests will be immediately required to immediately leave the property, (ii) you will forfeit the balance of any payments for your stay, and (iii) you will be permanently restricted from using our platform in the future.